Your plan and payments live on two pages under the gear at the foot of the rail, in Account:
Plans (or press G then P): everything that starts a purchase, from changing your plan to buying credits
Subscription: what you have now, when it renews, your invoices, and how you used your credits
To compare what each plan includes and costs, see Plans and pricing.
Tab | What you do there |
|---|---|
Plan | Upgrade or change your plan, switch between Monthly and Annual, and read the Compare plans table |
Top-ups | Buy one-time credit packs |
AI budget | Convert credits to AI budget |
API plan | Your Developer API subscription |
Earn credits | Referrals and the survey |
On an agency's own domain (white label), only the account owner sees Plans and Subscription, and the API plan and Earn credits tabs do not show.
The Overview tab shows:
Current plan: its name, monthly or annual, with a badge such as 7-day free trial or Billed annually · Save 20%
Subscription status, and the dates that matter: Billing cycle started, Next renewal (or Next annual renewal), Trial ends and First billing during a trial, Ends on when you canceled, and Scheduled change to a plan when a downgrade is waiting
Monthly credits and Plan perks (what your plan includes)
And its buttons:
Button | What it does |
|---|---|
Manage billing | Opens the Stripe billing portal, where you update your card and download invoices |
Cancel | Starts the cancellation (see below) |
Don't cancel | Shown once you canceled: keeps your subscription going |
Start subscription | Shown during a trial: ends the trial now, bills the plan today and adds its monthly credits |
Start 7-day free trial or See plans | Shown on Free: opens Plans |
Upgrade to the next plan | In the panel under your plan: opens the upgrade right there, with what you pay today, and confirms it without leaving Subscription |
The Usage tab shows every credit pool, the credit log and the agent's AI usage. See Credit usage.
Status | Meaning |
|---|---|
Active | Your subscription is in good standing |
7-Day Free trial | You are in the trial |
Cancelling at period end | You canceled; the plan works until its end date |
Past due | A payment failed. Your plan is suspended and your monthly credits are paused until it goes through |
Unpaid | Several payments failed and Stripe stopped retrying. Settle the open invoice to restore your plan |
Payment not confirmed | The first payment was never confirmed, so the subscription did not start |
Canceled or No subscription | You are on Free |
When there is a payment problem, the Overview shows it with the button that fixes it: Update payment method, Settle invoice or Confirm payment. Your brands, reports and settings stay untouched meanwhile.
Open Plans, stay on the Plan tab and pick monthly or annual at the top. Each card says what its button will do.
Click Upgrade to the plan you want (the card notes Starts today, prorated)
Check the summary: the credits added now, your balance, the renewal date and what is Due today
Click Confirm upgrade
The new plan starts today. A new billing cycle starts today too, with the unused time of your current plan credited against the charge, and the new plan's monthly credits are added right away.
A percentage discount on your current plan, such as a promotion code, stays with that plan and does not carry over to the new one; a fixed amount off, such as the cancel offer, does. A plan granted to you by the Rank Prompt team changes through support.
Click Downgrade to the plan you want (the card notes Starts at your next renewal)
Click Confirm downgrade
Nothing changes until your next renewal, and you keep your current credits until then. Subscription shows Scheduled change to the new plan. You can have one scheduled change at a time.
Monthly to annual: click Switch to annual on your plan's card. It starts today, with a new yearly cycle
Annual to monthly: click Switch to monthly. It starts at the end of your annual period, like a downgrade
Annual billing costs 20% less, and annual plans still get their credits every month.
Changing plans during a trial ends the trial: you are charged for the new plan straight away. See Free trial.
Open Subscription and stay on the Overview tab
Click Cancel
Answer a few short questions about why you are leaving, or click Skip the questions
Depending on your answer, you may see one option before you go: a one-time 50% off your next monthly bill (half a month off an annual renewal; not offered to an account that already had the first-month discount or paid a bill with a coupon), a smaller plan (click Switch to it: the next step shows what changes and when, and you confirm the switch there), or a reminder that your data stays on Free. Click Continue to cancel to go on
Read what stays and what stops, then click Cancel subscription
What stays | What stops on your end date |
|---|---|
Your brands, reports and their history | Your monthly credits |
Top-up credits you bought | Your plan's features and limits |
Your settings and integrations | Charges to your card |
Your plan keeps working until the end of the period you paid for, and nothing more is charged. After that, the account moves to Free.
Before the end date: click Don't cancel on Subscription
After it: subscribe again from Plans. Everything picks up where you left off
Payments are by credit or debit card, through Stripe
Manage billing on Subscription opens the Stripe billing portal for your card and your invoices
If you are ever billed twice for the same kind of subscription, Plans and Subscription show an alert: click Cancel now on the extra one, and the unused part of its last payment, counted from the day the subscription you keep started, goes back to your card in 5 to 10 days. On an annual plan the months used are charged at the monthly price
Within 24 hours of a charge (including a trial that turned into a paid subscription): email [email protected] with your account email and the reason. A full refund is granted at Rank Prompt's discretion
After 24 hours: no charge is refunded, including renewals, trial conversions and top-up purchases
Forgotten cancellations: charges from not canceling before a trial ends or a renewal are not refunded
Annual plans: unused months are not refunded
Top-ups: one-time credit purchases are non-refundable
Credits after a refund or a dispute: when a top-up payment is refunded or disputed, its unused credits come off your balance (never below zero, and what a running report reserved still settles); a dispute you win puts them back. A refunded subscription changes no credits: if it is canceled, the plan's monthly credits end with it, and the trial's 50 credits always stay
Yes. Upgrades start right away with the difference charged; downgrades start at your next renewal.
Monthly plan credits reset each cycle and do not carry over. Top-up credits never expire.
It stays. On Free you keep your brands, reports and history, and subscribing again picks up where you left off.
Up to 3 on Free, 10 on Starter, 100 on Pro, 500 on Agency and 1,000 on Agency Plus.
For custom enterprise plans, for networks and franchises, email [email protected].
Plans and pricing: what each plan includes
Credit usage: your balances and the credit log
Understanding credits: what every action costs
Email [email protected] and I'll help.
