Client-facing emails (report delivery, review requests, client and team invites, notifications on your domain) can go out from your own domain with your sender name. Set this up under White label > Email.
The page has two parts:
Sending domain (Agency Plus): the domain emails are sent from
Sender details (Agency): sender name, sender email, support email, and business address
Go to White label > Email
Enter a subdomain to send from, for example mail.youragency.com, and click Save
Add the records shown (DKIM, SPF, and a Return-Path CNAME) at your DNS provider
Click Verify. We ask our email provider to confirm the records; this can take a few minutes
Statuses:
Status | Meaning |
|---|---|
Pending | Domain saved, records not yet verified |
Verifying | Verification requested, waiting for DNS |
Verified | Emails are sent from your domain |
Failed | Records did not resolve. Check the list on the page and verify again |
Use a dedicated subdomain rather than your root domain so our records do not interfere with your regular mail. A sending domain can be verified by one account at a time. Click Remove to disconnect it.
Field | Used for |
|---|---|
Sender name | The display name on outgoing emails |
Sender email | The Reply-To address. Replies from clients land here |
Support email | Shown in email footers, share pages, and the portal. Used as Reply-To when Sender email is empty |
Business address | Added to the footer of prospect pitch emails (required by commercial email rules such as CAN-SPAM) |
Sender details are shared with the Prospecting mailing settings; changing them in one place updates both.
From address
Sending domain verified on Agency Plus: reports@your-sending-domain, with your sender name as the display name
Otherwise: Rank Prompt's notification address. On the white-label app your company name is still used as the display name
Reply-To
Sender email, if set
Otherwise Support email, if set
Otherwise Rank Prompt support, except on your own domain where no Reply-To is added
Set at least a sender email so client replies reach you.
Automated client report delivery (Agency Plus)
The free report your lead widget promised, with the link to open it on your domain
The invitation that turns that report into an account for the lead
Article review requests and review activity
Team and client invites sent from your domain
Notifications for users signed in on your domain
Password reset and email confirmation come from the sign-in provider, use a neutral template, and are not sent from your sending domain. Everything above is.
Outreach and campaign emails sent through a connected Gmail account go out from that Gmail address and are not affected by these settings.
No. They are independent. You can verify a sending domain without an agency domain and vice versa.
Technically yes, but we recommend separate subdomains (for example mail. for sending and clients. for the app) so the DNS records stay easy to manage.
DKIM and SPF verification is exactly what keeps them out. Keep the records in place; if you remove them the status flips to Failed and sending falls back to our address.
The Agency plan can set sender details and they apply to white-label exports and share pages. Sending from your own domain requires Agency Plus.
Agency Domain - Serve links and the app from your domain
White-Label App - Run the whole app on your domain
Scheduled Reports - Automate the reports you deliver
Contact us at [email protected]
