Client emails (report delivery, review requests, client and team invites, notifications on your domain) can go out from your own domain under your own name. Set it up in White label > Email, which has two parts:
Sending domain: the domain emails are sent from
Sender details: sender name, reply-to email, support email and business address
The Email tab is there from the Agency plan. Saving changes and adding, verifying or removing a sending domain need an active subscription, not a trial.
Go to White label > Email
Enter a subdomain to send from, for example mail.youragency.com, and save
Add the records shown (DKIM, SPF and a Return-Path record) at your DNS provider, exactly as shown. If your DNS provider supports automatic setup (Domain Connect), Connect with and the provider's name above the records adds them for you after you approve them there. It shows on app.rankprompt.com only. Otherwise, and always on your own domain, the page names your provider and links its guide.
Click Verify DNS. The records can take a few minutes to propagate; Re-check DNS checks again
Once the domain is verified, emails send from reports@ your sending domain. Use a dedicated subdomain rather than your root domain, so these records do not get in the way of your regular mail. A sending domain can be verified by one account at a time. Remove disconnects it, and emails go back to the platform sender until a sending domain is verified again.
Field | What it does |
|---|---|
Sender name | The name clients see as the sender of report, invitation and notification emails |
Reply-to email | Where client replies to report and invite emails go |
Support email | Shown in email footers, the client portal and the Help entry of your app. Used as the reply-to address when Reply-to email is empty |
Business address | A physical mailing address, required by CAN-SPAM before you can send outreach emails; it goes in your email footers |
The same sender details are used by Prospecting (Sender settings): change them in one place and both follow.
From
Sending domain verified (Agency or Agency Plus): reports@your-sending-domain
Otherwise: Rank Prompt's notification address
The display name is your Sender name. Without one, emails sent on your agency domain show your company name
Reply-To
Reply-to email, if set
Otherwise Support email, if set
Otherwise Rank Prompt support, except on your own domain, where no reply-to is added
Set at least a reply-to email so client replies reach you.
Automated client report delivery (on an active subscription)
The free report your lead widget promised, and the invitation to claim it
Article review requests and review activity
Team and client invites sent from your domain
Notifications for people signed in on your domain
Password reset and email confirmation come from the sign-in provider, with a neutral template, and are not sent from your sending domain.
Outreach and campaign emails sent through a connected Gmail account go out from that Gmail address; these settings do not change them. Once your white label domain is live, the unsubscribe link and the open tracking image in those emails point to your domain, so a client never sees ours. Emails sent before keep working.
No. They are independent: you can verify a sending domain without an agency domain, and the other way round.
Use separate subdomains (for example mail. for sending and clients. for the app), so each set of DNS records stays simple.
DKIM and SPF are what keep them out. Keep the records in place after the domain is verified: without them, mail from your domain fails those checks.
Yes. From Agency you can set sender details and add and verify a sending domain. Mail goes out from reports@your-sending-domain as soon as the domain is verified.
Agency domain: serve links and the app from your domain
White label app: run the whole app on your domain
What is a Scheduled Report?: automate the reports you deliver
Email [email protected] and I'll help.
