The agency domain is an Agency Plus feature that puts a subdomain you control, such as clients.youragency.com, in front of Rank Prompt. Once verified:
Client portal links, share links, and review links use your domain
Turning on the white-label app also serves the sign-in page and dashboard from it
Only subdomains are supported. Apex domains (youragency.com) are not.
Go to White label > Domains (the Agency domain card)
Enter your subdomain and click Add domain
Add the three DNS records shown on the page at your DNS provider:
Record | Host | Type | Value | Purpose |
|---|---|---|---|---|
Routing |
| CNAME |
| Sends traffic to us |
Ownership |
| TXT | the token shown on the page | Proves you control the domain |
Certificate |
| CNAME | the | Lets Cloudflare issue and renew the SSL certificate |
Click Verify DNS. We check all three records, register the hostname with Cloudflare, and request the certificate
Click Re-check status until SSL certificate shows Active. Certificate issuance usually takes a few minutes
Do not proxy the records through another CDN. The routing CNAME must resolve directly to portal.rankprompt.com.
The card shows three pills:
Pill | Pending | Active |
|---|---|---|
DNS | Pending: records not yet verified, or a step failed (the page says which) | Records resolved and the hostname is registered |
SSL certificate | Issuing: Cloudflare is still issuing the certificate | Certificate issued. Links use your domain; the white-label app switch requires this |
Auth redirects | Pending: your domain is not yet registered with our sign-in provider. Click Verify DNS again or contact support | Sign-in and password reset links return to your domain |
A domain that was verified more than 30 days ago and has not been re-confirmed by the nightly check is treated as stale: links fall back to app.rankprompt.com until a check passes again. There is no separate pill for this; click Re-check DNS to re-confirm.
Verified domains are re-checked every night. Each check confirms the three records still resolve and the certificate is still active.
A domain that has not been confirmed in 30 days is marked stale and links fall back to app.rankprompt.com
After 2 consecutive failed nightly checks the hostname and routing are removed and the domain returns to Failed. Fix your DNS and click Verify DNS to bring it back
Accounts that drop below Agency Plus have their domain taken down automatically
You can trigger a check at any time with Re-check DNS.
Click Remove on the Agency domain card, or enter a new subdomain and click Change. Both ask for confirmation first: they delete the Cloudflare hostname, remove the routing, unregister the domain from the sign-in provider, and turn the white-label app off. Clients signed in on the domain lose access immediately and existing links switch back to app.rankprompt.com.
Step 1 (TXT) failed. The _rankprompt-verify TXT record is missing or has the wrong value. Copy the value exactly; some DNS providers add quotes automatically, which is fine.
Step 2 (CNAME) failed. The subdomain does not resolve to portal.rankprompt.com. Remove any A or AAAA records on the same host, and turn off CDN proxying for it.
Step 3 (SSL) failed. The _acme-challenge CNAME is missing or points to the wrong target. Copy the full target from the page.
Records look right but verification still fails. DNS changes can take up to an hour to propagate. Try again later, and check with a public DNS lookup tool that all three records are visible from outside your network.
Domain is already in use. A subdomain can be verified by one account at a time. Remove it from the other account first.
Reserved domain. Rank Prompt domains and our infrastructure hostnames cannot be used.
Links still show app.rankprompt.com. DNS and SSL certificate must both show Active and the domain must not be stale. Click Re-check status to see the current state.
No. The agency domain serves web pages. The sending domain is used for outgoing email and has its own card on the same Domains tab. They can be different subdomains.
No. Each subdomain belongs to one account.
No. It is included in Agency Plus.
They keep working. When the domain becomes active, links generated afterwards use your domain; older links on app.rankprompt.com remain valid until they expire.
White-Label App - Serve the full app on your domain
Email Sending - Send emails from your own domain
Client Portal - Give clients one persistent link per brand
Contact us at [email protected]
