Two settings pages decide how Rank Prompt talks to you. Notifications picks which events reach you in the app (the bell) and by email, and when the weekly digest arrives. Preferences sets your language and time zone. Both apply to your account across all brands.
Click the gear at the foot of the rail. Under Settings you find Team, Notifications, Preferences and Agent settings.
The Weekly digest card at the top of the Notifications page sends one email with what changed on your brands. A week with no change sends nothing, except the first week of a month: that one still brings where your visibility scores stand over the last four weeks, so a quiet month does not go silent.
Setting | What it does |
|---|---|
The switch | Turns the digest on or off |
How often | Weekly or Monthly |
Day | The day it is sent (a monthly digest goes on the first of these days each month) |
Time | The hour it is sent, in your time zone |
The digest is on by default, weekly, on Monday at 08:00. If you have not set a time zone in Preferences, it goes out at that hour in your browser's time zone, or in UTC until the app has seen your browser. Every digest also carries two links: Get it monthly instead and Turn off the weekly digest.
Below the digest, four tabs group the events: Reports, Content & SEO, Outreach and Billing. Each row has an Email switch and an In-App switch. A dash in the Email column means the event has no email.
Everything is on by default, except the email for Reminders.
Notification | When it fires | In-App | |
|---|---|---|---|
Reports you run yourself | A report you run finishes, with its score and its change since the last report | No | Yes |
Scheduled Reports | Your Scheduled Reports complete, with the score and what moved | No | Yes |
Scheduled report paused | A Scheduled Report runs out of credits and is paused instead of failing every run | Yes | Yes |
Client report ready for review | A scheduled run composes a client report and holds it until someone reads and sends it | Yes | Yes |
Reports reach your inbox through the weekly digest, not one email each. A run that fails on our side is retried by us and does not page you.
Notification | When it fires | In-App | |
|---|---|---|---|
Articles ready | An article you asked for is written and ready to review | No | Yes |
Article review comments | A client comments on a shared article review | No | Yes |
Article review decisions | A client approves or requests changes on a shared article review | Yes | Yes |
Article publishing | Autopilot publishes, schedules or holds an article, or a scheduled article stops trying to publish and did not go live | Yes, held and failed only | Yes |
Autopilot paused | Autopilot pauses and waits for you to resume it | Yes | Yes |
Reminders | Your task due date reminders | Yes (off by default) | Yes |
Article publishing emails only the articles that need you: one Autopilot held for review, and a scheduled publish that stopped for good, with what went wrong. That one goes to the brand owner and to whoever scheduled it while they can still edit the brand. Published and scheduled articles stay in the bell, and the weekly digest lists them.
Reminders you asked the agent for with Remind me to publish come by email even while the Reminders email is off, since you asked for them that way. To stop them, use the Unsubscribe link your mailbox shows next to the sender on one of those emails.
Notification | When it fires | In-App | |
|---|---|---|---|
Outreach activity | Replies and sequence condition triggers (opened or replied) | Yes | Yes |
New widget lead | Your lead form captures someone new | Yes | Yes |
Widget paused | Your form pauses itself after an unusual spike | Yes | Yes |
Notification | When it fires | In-App | |
|---|---|---|---|
Widget budget | Widget leads approach or reach the caps you set | Yes | Yes |
Insufficient credits | An action, or a Scheduled Report region, is refused because there are not enough credits | Yes, on a subscription | Yes |
Credit refunds | Credits come back to your balance because something they paid for did not go through, one notification per operation | No | Yes |
Low credit balance | Your credit balance falls to 25%, then 10%, then 0% | Yes, on a subscription | Yes |
API quota warnings | Your API request quota crosses 80% or 100% | Yes | Yes |
Webhook disabled | An outbound webhook endpoint is turned off after repeated failed deliveries | Yes | Yes |
A few details on the credit notifications:
Low credit balance measures what is left against this period's total: monthly plan credits, top-up credits and API add-on credits together. Each level fires once per billing period (and again after a top-up), and only with at least 25 credits in the pool.
Without a subscription or trial, Low credit balance and Insufficient credits reach you in the app only; the email about running out comes on its own.
Insufficient credits goes to the account owner, who pays for the credits, even when a team member started the action.
Invitations to a team or a brand always reach you, in the app and by email. They have no switch.
On an agency's own domain (white label), only the account owner sees the Billing tab.
Every switch and every digest setting saves as soon as you change it, and a short Preferences saved message confirms it. If a save fails, the switch goes back to where it was and an error explains why.
The bell sits in the top bar. Its badge counts your unread notifications.
Click the bell to see your latest 10 notifications and how many are unread
Click a notification to open the page it points to; that also marks it as read
Dismiss (the X on a notification) removes one
Clear all notifications removes them all
Notifications are kept for 180 days.
Emails come from Rank Prompt at [email protected], and a reply goes to [email protected]. Each one ends with a Manage preferences link that opens the Notifications page, where you turn that email off.
The digest and Reminders also carry a one-click unsubscribe: the Unsubscribe link that Gmail, Outlook and other mailboxes show next to the sender turns off only that email, and you can turn it back on from the Notifications page.
On an agency's own domain with a verified sending domain, emails come from the agency's address and name instead. Credit and API quota emails always come from Rank Prompt.
Check | What to do |
|---|---|
The switch | Make sure the Email switch of that event is on |
Spam folder | Look in your spam or junk folder |
Gmail tabs | Look in the Promotions and Updates tabs |
Blocked sender | Add |
Emails go to the address you sign in with.
Preferences sets the language and time zone the app uses for you, on every device:
Setting | What it changes |
|---|---|
Language | Menus, buttons, notifications and emails from the app. Choose Same as your browser, English, Español, Português (Brasil), Deutsch or Français |
Time zone | Every time of day you see, like when a Scheduled Report last ran, and the hour your digest arrives. Choose Same as your browser or pick a zone. Campaign send windows keep their own zone |
Click Save to keep a change. Reports and generated content keep the language of their market, whatever language you pick here.
Setting | Where |
|---|---|
Your plan, top-ups and AI budget | Plans |
Your subscription, invoices and usage | Subscription |
Team members | Settings > Team |
How the agent works | Settings > Agent settings |
Brand details | Brand > Brand settings |
Integrations | Brand > Integrations |
A client seat only has Notifications under Settings.
Every event on the page can be turned off, in the app and by email. Invitations to a team or a brand still reach you. Keep Insufficient credits and Low credit balance on, so a Scheduled Report never stops without you knowing.
Scheduled Reports for each run's score and what moved, Scheduled report paused and Insufficient credits, plus the weekly digest for the week's changes.
180 days. The bell shows the latest 10.
The app has no screen to change your sign-in email. Email support and I'll help.
Plans and subscription: manage your subscription
Credit usage: watch your credits
Email [email protected] and I'll help.
