Two settings pages decide how Rank Prompt talks to you. Notifications picks which events reach you in the app (the bell) and by email, and when the weekly digest arrives. Preferences sets your language and time zone. Both apply to your account across all brands.
Click the gear at the foot of the rail. Under Settings you find Team, Notifications, Preferences and Agent settings.
The Weekly digest card at the top of the Notifications page sends one email with what changed on your brands. When nothing changed, nothing is sent.
Setting | What it does |
|---|---|
The switch | Turns the digest on or off |
How often | Weekly or Monthly |
Day | The day it is sent (a monthly digest goes on the first of these days each month) |
Time | The hour it is sent, in your time zone |
The digest is on by default, weekly, on Monday at 08:00. If you have not set a time zone in Preferences, it goes out at that hour in UTC. Every digest also carries two links: Get it monthly instead and Turn off the weekly digest.
Below the digest, four tabs group the events: Reports, Content & SEO, Outreach and Billing. Each row has an Email switch and an In-App switch. A dash in the Email column means the event has no email.
Everything is on by default, except the email for Reminders.
Notification | When it fires | In-App | |
|---|---|---|---|
Reports you run yourself | A report you run finishes, with its score in the email | Yes | Yes |
Reports you run: some answers missing | A report you run finishes but some prompts or markets failed | No | Yes |
Scheduled Reports | Your Scheduled Reports complete | No | Yes |
AI visibility drops | A scheduled run comes in below the normal range of your score | Yes | Yes |
Competitor took your place | A competitor is named in the answers that stopped naming your brand | Yes | Yes |
First citation on an AI platform | An AI platform cites a page on your site for the first time | Yes | Yes |
Scheduled Report Failures | One or more regions in a Scheduled Report fail (credit failures excluded) | Yes | Yes |
Scheduled report paused | A Scheduled Report runs out of credits and is paused instead of failing every run | Yes | Yes |
Credit refunds on reports you run | Credits come back for a report you run (stopped or partly failed) | No | Yes |
Client report delivered | A branded report email is delivered to one of your clients | No | Yes |
Client report ready for review | A scheduled run composes a client report and holds it until someone reads and sends it | Yes | Yes |
Scheduled runs do not send one email each: they reach your inbox through the weekly digest.
Notification | When it fires | In-App | |
|---|---|---|---|
Articles ready | An article you asked for is written and ready to review | No | Yes |
Article review comments | A client comments on a shared article review | Yes | Yes |
Article review decisions | A client approves or requests changes on a shared article review | No | Yes |
Autopilot articles | Autopilot publishes, schedules or holds an article for you to review | Yes | Yes |
Autopilot paused | Autopilot pauses and waits for you to resume it | Yes | Yes |
SEO alerts | A check of a tracked page finds a problem (see below) | Yes | Yes |
Reminders | Your scheduled content review reminders | Yes (off by default) | Yes |
SEO alerts fire when a technical check of a tracked page finds more broken internal links than the last check, a score drop of 15 points or more, an SSL certificate that expires within 14 days, a page that became noindex, or a robots.txt that blocks more AI crawlers than before.
Notification | When it fires | In-App | |
|---|---|---|---|
Outreach activity | Replies and sequence condition triggers (opened or replied) | Yes | Yes |
Outreach pages analyzed | The pages you sent to Outreach are read and their contacts found | No | Yes |
New widget lead | Your lead form captures someone new | Yes | Yes |
Widget lead opened an account | A lead presses the link in their report email | Yes | Yes |
Widget paused | Your form pauses itself after an unusual spike | Yes | Yes |
Notification | When it fires | In-App | |
|---|---|---|---|
Widget budget | Widget leads approach or reach the caps you set | Yes | Yes |
Insufficient credits | An action fails because there are not enough credits | Yes | Yes |
Low credit balance | Your credit balance falls to 25%, then 10%, then 0% | Yes | Yes |
API quota warnings | Your API request quota crosses 80% or 100% | Yes | Yes |
Webhook disabled | An outbound webhook endpoint is turned off after repeated failed deliveries | Yes | Yes |
A few details on the credit notifications:
Low credit balance measures what is left against this period's total: monthly plan credits, top-up credits and API add-on credits together. Each level fires once per billing period (and again after a top-up), and only on a subscription or trial with at least 25 credits in the pool.
Insufficient credits goes to the account owner, who pays for the credits, even when a team member started the action.
Invitations to a team or a brand always reach you, in the app and by email. They have no switch.
On an agency's own domain (white label), only the account owner sees the Billing tab.
Changing a switch does not save it on its own. When you have unsaved changes, a Save preferences button appears at the top of the page: click it to keep them.
The bell sits in the top bar. Its badge counts your unread notifications.
Click the bell to see your latest 10 notifications and how many are unread
Click a notification to open the page it points to; that also marks it as read
Dismiss (the X on a notification) removes one
Clear all notifications removes them all
Notifications are kept for 180 days.
Emails come from Rank Prompt at [email protected], and a reply goes to [email protected]. Each one ends with a Manage preferences link that opens the Notifications page, where you turn that email off.
On an agency's own domain with a verified sending domain, emails come from the agency's address and name instead. Credit and API quota emails always come from Rank Prompt.
Check | What to do |
|---|---|
The switch | Make sure the Email switch of that event is on, and that you clicked Save preferences |
Spam folder | Look in your spam or junk folder |
Gmail tabs | Look in the Promotions and Updates tabs |
Blocked sender | Add |
Emails go to the address you sign in with.
Preferences sets the language and time zone the app uses for you, on every device:
Setting | What it changes |
|---|---|
Language | Menus, buttons, notifications and emails from the app. Choose Same as your browser, English, Español, Português (Brasil), Deutsch or Français |
Time zone | Every time of day you see, like when a Scheduled Report last ran, and the hour your digest arrives. Choose Same as your browser or pick a zone. Campaign send windows keep their own zone |
Click Save to keep a change. Reports and generated content keep the language of their market, whatever language you pick here.
Setting | Where |
|---|---|
Your plan, top-ups and AI budget | Plans |
Your subscription, invoices and usage | Subscription |
Team members | Settings > Team |
How the agent works | Settings > Agent settings |
Brand details | Brand > Brand settings |
Integrations | Brand > Integrations |
A client seat only has Notifications under Settings.
Every event on the page can be turned off, in the app and by email. Invitations to a team or a brand still reach you. Keep Insufficient credits and Low credit balance on, so a Scheduled Report never stops without you knowing.
AI visibility drops, Competitor took your place, Scheduled Report Failures and Scheduled report paused, plus the weekly digest for the week's changes.
180 days. The bell shows the latest 10.
The app has no screen to change your sign-in email. Email support and I'll help.
Plans and subscription: manage your subscription
Credit usage: watch your credits
Email [email protected] and I'll help.
